Be the first to know...

  • Instragram
  • Facebook
  • Twitter
  • Tumblr
  • Pinterest

Take a cute photo?

SHARE IT!

#elorasaurus

 

exclusive offers

new products

other magical stuff!

FOLLOW ALONG @elorasaurus

© 2015-2018 by Elora Nelson / elorasaurus. All rights reserved.

WHEN WILL MY GOODIES SHIP?

Current turnaround times are 1-3 business days. My scheduled shipping days are Tuesdays and Fridays. I will do my best to ship any orders made before 3PM on T/F same day. A delay in shipping can be expected when there are higher volumes of orders, but as always I will do my best to get orders out promptly.

how much does shipping cost?

Orders are shipped via Canada Post. Individual pin weight may vary (usually between 0.009 kg - 0.017 kg). Below is the base shipping cost for up to 0.022 kg. Price increases as the weight does. Shipping is calculated according to weight automatically during the checkout process.

CANADA

C$3.45

USA

C$4.60

INTERNATIONAL

C$7.55

Is tracking included in the cost of shipping?

To keep shipping costs low for buyers tracking is not included in the price of shipping. Tracking through Canada Post is hella expensive, however, if you interested in paying for your order to be tracked I would be more than happy to obtain a quote from the post office and invoice you the difference. 

How long will my package take to arrive?

Delivery times may vary. Once shipped your package is literally out my hands, and is subject to any number of delays (holiday seasons are a prime example). Please be patient, we are just as excited about your goodies arriving as you are.

 

Estimated delivery times:

CANADA

Approx. 5 business days

USA

Approx. 5-10 business days

INTERNATIONAL

Approx. 5-15 business days

WHERE are you? Can I buy from you directly?

I'm located in the magical North. If you're from the Soo, that's awesome! Sadly, I don't offer local pickup/drop off. So sorry! I do sell some of my goodies locally, and occasionally do a craft fair or two. Click here for a list of stockists, or follow me on Instagram or Facebook to stay up to date.

What's your return policy?

Returns are only accepted for defective or damaged items. Every item is inspected prior to shipment, however, if you find that your item is either defective or damaged, we will happily exchange or offer store credit for that item upon it's return us. Shipping fees are nonrefundable, and the buyer will be responsible for paying any return shipment fees. If you have received a defective or damaged item, contact us with your order number for assistance. Please ensure that your shipping address is correct upon checkout. Any items returned to us due to an insufficient shipping address will be subject to pay the shipping fee to have the order resent. 

Do you sell wholesale?

I sure do! Message me here to inquire about wholesale orders.

What are seconds pins (MAgical mystery seconds bags)?

Seconds are imperfect pins with minor flaws, such as color discrepancies, small specks, or scratches in the metal. All seconds sales are final! ** Backing cards not included.

I took a totally cute photo of your goodies, how can i share it?

Yay! I love seeing all of your magical photos. The easiest way for me to see it is to tag @elorasaurus in your photo. 

Don't forget to use #elorasaurus to join in the fun, and have a chance to win a free pin at the end of the month!

I have a blog/x followers, can i have free stuff?

I'm happy that you'd like some of my goodies, however, I don't respond to requests for free stuff. 

Didn't quite find what you were looking for? 

Message here, and I will respond within 1-2 business days. (Though during business hours, it's usually right away.)

What the

FAQ

?

!